Your new home comes with a ten year structural warranty provided by your warranty provider. As part of this ten-year warranty, the first two years from legal completion are covered by Matthew Homes. Any defects within these first 2 years should be reported directly to Matthew Homes via the dedicated Aftersales Department. Matthew Homes will cover defects, poor workmanship or materials and component failure in line with guidelines provided by your warranty provider.
For the remainder of your warranty (from years three to ten), any issues will then need to be reported directly to your warranty provider.
There are some defects that will not be covered under the warranty. Guidance on these are outlined in your warranty documentation which is provided as part of the completion pack you will receive when you complete the purchase of your home. You can also find out more information from the relevant warranty provider websites.
Who can I contact to report a defect?
After your site team have completed their 7 day snag list from you, all future defects should be notified to the Matthew Homes Aftersales Department via telephone on 01707 655 550 or via email firstname.lastname@example.org
I have a question about my new home warranty – how can I make an enquiry?
Within your Home Owner pack, there is the relevant information from the warranty provider on their warranty cover. Further information is available via the respective websites:
Premier Guarantee: www.premierguarantee.com
What to do in an emergency
Please refer to the specific emergency contact detail noted within your Home Owner pack
For further details contact:
Email – email@example.com
Phone – 01707 655 550
NOTICE 2ND FEBRUARY 2023
Our emails and telephone lines are back up and running, please now refer any After Sales queries to our email address firstname.lastname@example.org as our temporary email address is now no longer monitored.
We are continuing to experience a company-wide blackout across our emails and telephone lines due to a fault with BT. We have now created a temporary email account for all After Sales related communications.
For any After Sales matters, please email: email@example.com
If you urgently need to speak with someone, please call 07485 324438.
Call us on now 01707 655550